Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to return your item to us for a refund or exchange.

To be eligible for a refund or exchange, your item must be in the same condition that you received it,  unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returns must be sent to the following address: Made in Crecora, Greenhills, Crecora, V94 VPR9.

If you need to contact us about a return, you may email us at studio@crecora.com.

Damages and issues

Please check your order carefully upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we resolve this for you in a timely manner.  Please contact us by email at studio@crecora.com quoting your order number. 

Exceptions / non-returnable items

For hygiene reasons we are unable to accept returns of earrings unless they are defective or damaged.  Additionally, custom products (such as special orders or personalised items) are not eligible for return, exchange or refund unless they are defective or damaged.  Please get in touch if you have questions about your order by emailing us at studio@crecora.com..

Cancellations

If you wish to cancel your order after it has been confirmed, please contact us immediately by email (studio@crecora.com) or WhatsApp (086 891 2153) so that we can provide assistance. Please note that you cannot cancel your order once it has been shipped.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period

Notwithstanding the above, if an order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.  As above, your item must be in the same condition that you received it, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you will be automatically refunded on your original payment method within 10 business days.  Please remember it can take additional time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since your return was approved by us, please contact us at studio@crecora.com.