FAQs

The hand-digitising and production time is approximately 10 working days.  If your requirements are complex, we will advise you of the length of time it will take us to complete your piece.  Equally, should you require your piece sooner, please contact us before placing your order as we may be
able to fast-track it for you.

We are based in a rural community and want to support our local post office.  Because of this, all packages will be shipped via An Post. 

Once your order is dispatched, you will receive an email from us.

Please note that order processing and delivery may take longer during busy periods such as Christmas.

If you need your order in a hurry or to be delivered by a specific date, please contact us before placing your order to make sure that we can meet your needs.

Simply email us a picture of the words you would like us to embroider and we will
create your piece for you. Our email address is studio@crecora.com.

Yes. Because we digitise by hand, we are able to move individual words or elements
around to fit your requirements. Equally, we may recommend that we move words contained in a long sentence across two or more lines to ensure that they fit within the available space and are easy to read. We will not do this without your permission.

We will contact you to arrange for you to send us an alternative photograph.

Yes, we are happy to talk to you via video call. This will enable us to talk through what it is you are looking for, see the original letter, note, doodle or drawing to ensure that it is suitable, and provide you with a specific timeline and/or cost if your piece is more than 15 words in length, one colour, or particularly complicated. We are also happy to chat through bespoke fabric and framing options. Email us at studio@crecora.com to arrange a call.

If you have opted for Express (Next Working Day) Delivery, you will need to sign for your package.

Please allow 1-5 days from order dispatch confirmation to receive an order.

If your parcel hasn't arrived after this time period please contact us by email at studio@crecora.com.

If you have a problem with your order, please contact us by email at studio@crecora.com.

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. 

The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges.

Please note that it is the recipient of the goods, not the person who ordered them, who will receive a separate request for payment of these charges from the appropriate authority if they apply.

If you're ordering products to be delivered to someone else, please make sure they are aware they will be responsible for any additional charges.

Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes.  We advise that you check the import charges applicable in any country before ordering products to be delivered there. 

All goods ship from within the EU.  Customers in countries outside the EU will be responsible for any tariffs, duties or additional VAT assessed, along with any associated administration fees.